At Chapin & Russell Associates, our goal is to help you “Heal Your Heart” and “Change Your Life”. Through your work with us, you will discover new possibilities for greater well-being and personal success. We understand that when you’re hurt, confused, discouraged or anxious, you want professional direction that will help you now. Whether you need help sorting out your personal relationships, improving your parenting skills, overcoming addictive behavior, managing stress or improving your work skills, we are here to help you get your life back on track.
With a full range of Counseling, Coaching and Neurotherapy services, our focus is on your emotional well-being and effective strategies to successfully resolve the life-interrupting problems you face. No endless years of therapy or constant rehashing of past events. We respect client’s religious and spiritual beliefs. We do not impose our own values or only passively listen. We highly value human diversity, the right to self-determination and respect client’s personal traditions and beliefs.
Our team of caring counselors are exceptionally qualified to help you with a wide range of life’s most difficult personal, marriage and family problems. We’ve brought together a team of experienced psychologists, licensed counselors and social workers, who are ready to help you face and overcome your greatest challenges. We welcome your inquiry for more information about our practice and look forward to the opportunity to meet with you on your journey.
Scheduling Appointments/Office Hours
(309) 681-5850 – Chapin & Russell Associates – Main Telephone Number
Appointments are available during regular business hours from 8am to 5pm, Monday thru Thursday and from 8am to 4pm on Friday, as well as early mornings, evenings and weekends at the discretion of each counselor. Appointments can be made at two locations by calling our main office. Appointments can be cancelled or rescheduled without charge up to 48 hours before the scheduled time. No shows and late cancellations will be charged the regular rate and this fee is not reimbursed by insurance. In case of severe illness, medical emergency, or inclement weather appointments may be rescheduled or cancelled at any time without charge.
If you need help deciding which counselor might be the right match for you, click on Counselor Profiles to learn more about each counselor’s background, style and area of expertise. The support staff will also gather information regarding your reason for seeking services and help you select an available therapist who matches with your needs.
We ask that clients arrive about 15 minutes early to the first appointment to complete required paperwork. You can also complete the preregistration and initial intake paperwork online before scheduling your appointment by clicking New Client Registration. Once submitted we will contact you as quickly as possible to schedule your appointment. The first session lasts an hour or more and subsequent sessions are usually 55 minutes in length. The frequency of sessions is determined by your need and the treatment plan goals you establish with your counselor.
Fees & Payment Options
The rates and fees at Chapin & Russell Associates vary, based on the type of service provided, the degree and the professional licensure of the counselor who will be providing the service, and the available contractual discounts that are applied based on the health insurance network used. Information regarding the specific fees for the services you will be receiving can be obtained by contacting our office and speaking with one of our qualified support staff. Clients who do not have insurance or who choose not to use insurance will be provided an estimate of the costs of medical items and counseling services provided by Chapin & Russell Associates. For more information click on Understanding the Good Faith Estimate of Charges.
Payment for services is expected at the time services are rendered and can be paid by cash, check or credit card. If insurance is being used then copays and deductibles are to be paid at the time. Chapin & Russell Associates have counselors who are approved providers for most health insurers in Central Illinois including Caterpillar, Medicare and military insurers.
At the time of your call, our support staff will obtain your insurance information, offer you an appointment with a counselor who is approved under your plan and matches your needs. They will contact your insurance carrier to confirm benefits and plan information and attempt to obtain preauthorization for the services. This is a courtesy and is not a guarantee of payment by your carrier and both preauthorization and payment is ultimately the responsibility of the client.
HIPAA Privacy Practices
Chapin & Russell Associates understand that your privacy and the confidentiality of your health care information are important to you. The professional, support and affiliated staff of Chapin & Russell Associates are specifically trained in the proper handling of your protected health information (PHI). Download a PDF copy of our full HIPAA Privacy Practices policy.
